Grove of Aura — Returns & Refunds
We want you to feel calm and confident with every purchase. If something isn’t right, we’re here to help.
7-Day Returns
You may request a return within 7 calendar days after your order is marked as delivered.
- Item condition: Must be new, unused, unworn, and unmodified.
- Complete set: All original packaging, tags, cards, and accessories must be included.
- Match to order: The returned item must match the order and any included identifiers (if any).
Return shipping
- Change of mind: Return shipping is paid by the customer.
- Our mistake / confirmed quality issue: We cover return shipping where applicable.
Requests made after 7 days are generally not accepted. If an exception is approved, return shipping applies and a 30% restocking fee (item price only, excluding shipping, taxes, and duties) may apply.
Items Not Eligible for 7-Day Returns
Custom-made items (e.g., special sizing, custom combinations, engraving, or other personalized requests) are not eligible for 7-day returns once production has started.
Quality Support & Repairs
If your item has a quality concern upon arrival or within a reasonable period, please contact us with clear photos or videos. We will assist with repair or replacement where applicable. If neither is feasible, we’ll work with you on a fair resolution.
How to Request Support
Email us at service@yourbrand.com with:
- Your order number
- A short description of the issue
- Clear photos or videos
We typically reply within 1–2 business days (holidays and peak periods may take longer).
Natural characteristics: Natural gemstones may show unique inclusions, veining, or color variation. These are natural features and not considered defects.